Shipping Information

We ship perishable cheese products using temperature-controlled packaging to help ensure they arrive in excellent condition. Orders are processed every Monday and shipments go out every Tuesday to ensure weekday shipping time for products to reach their destination. 

Once shipped, delivery timelines vary by destination and selected shipping method. Tracking information will be provided once your order leaves our facility.

Please ensure that someone is available to receive your package upon delivery. We are not responsible for packages left unattended after confirmed delivery.

Returns & Perishable Goods Policy

Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered.However, if there is an issue with your order, we are committed to making it right.

Reporting an Issue

Customers must contact us within48 hours of confirmed delivery to report:

  • Damage during transit
  • Missing items
  • Incorrect items
  • Quality concerns

To initiate a claim, please email us with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Resolution Process & Timeline

Once we receive your claim, we will review it within 2–3 business days.If approved, we may offer one of the following resolutions at our discretion:

  • Replacement product
  • Store credit
  • Refund to the original payment method

Resolutions are typically processed within 5–7 business days after approval.